Disclaimer: DOCU SERVICES USA is a private, independent appointment assistance service. We are not affiliated with, endorsed by, or connected to the Virginia Department of Motor Vehicles (DMV), any other state DMV, or any branch of the U.S. federal or state government.

Refund Policy

Last updated: November 2, 2026

This policy applies to the private appointment assistance service provided by Docu Services USA.

1. Service engagement

When you pay for the service, a contract is formed and Docu Services USA begins working on your appointment request using the details you provided.

2. Nature of the service

Docu Services USA is a private appointment assistance service. We are not the DMV. The DMV alone decides availability, confirms or rejects appointments, and issues its own confirmation.

3. Refunds

The service is personalized and time-sensitive. Once it has begun, refunds, cancellations and chargebacks are not available. Because our fee covers the assistance work performed, the DMV's availability or decisions do not, by themselves, entitle you to a refund.

4. Exceptional requests

We review any exceptional request case by case. Write to [email protected]. We aim to reply within 72 hours.

5. Start of the service

By paying, you expressly agree that the service may begin right away and in any case within 24 hours, and you waive any right to cancel once it has begun, to the extent allowed by law.

6. Governing law

This policy is governed by the laws applicable to the contract and, where relevant, the laws of Spain, the operator's country of domicile.

Disclaimer: DOCU SERVICES USA is a private, independent appointment assistance service. We are not affiliated with, endorsed by, or connected to the Virginia Department of Motor Vehicles (DMV), any other state DMV, or any branch of the U.S. federal or state government. Official DMV appointment scheduling is available directly from the DMV at no cost.